Methodology

One rule: the ISP's own page is the only source. No forum posts, no retailer compatibility claims, no memory.

What we record

For each provider: whether customer-owned equipment is allowed, the exact wording of their policy, the minimum technical standard they state, how requirements change by speed tier, the devices they name, what they exclude, how activation works, what you must return if you cancel, and the URLs we read it on — with the date we read them.

What we refuse to do

We don't infer device lists from technical standards. We don't upgrade a recommendation into a requirement. We don't turn a mention of a version number into a minimum: where an ISP states that no minimum applies, our page says so, even though naming a version would make a tidier answer. An empty field on our pages means the ISP's page doesn't state it.

What happens when our own sources disagree

Twice now a re-check of the same document has produced a different reading than an earlier one. When that happens we go back to the original document and count, rather than picking the more convenient answer — and the page keeps whichever reading survives that check. A wrong policy fact costs a reader real money, so a missing field is always preferable to a confident guess.

Corrections

Spotted a policy that changed since our verification date? Tell us — we re-verify against the ISP's page and update the same day.